Returns & Exchanges
At EliorWatches, we want you to be completely satisfied with your luxury timepiece. If for any reason you are not happy with your purchase, we offer a 30-day return policy for items in their original, unworn condition with all protective packaging intact.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the watch back in its original presentation box, ensuring all warranty cards, manuals, and protective films are included.
Ship to EliorWatches
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our horologists verify the condition of the timepiece, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing