Frequently Asked Questions
Everything you need to know about your EliorWatches experience.
What kind of movements are used in EliorWatches?
We use high-precision Japanese quartz and Swiss automatic movements, depending on the collection, to ensure lifelong accuracy and reliability.
How long does shipping take?
Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 7-14 business days depending on customs processing.
Are EliorWatches water-resistant?
Yes, all our timepieces have a minimum water resistance of 5ATM (50 meters), making them suitable for daily use and light swimming.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the watch in its original unworn condition for a full refund.
Do the watches come with a warranty?
Every EliorWatches purchase includes a 24-month international warranty that covers manufacturing defects and movement issues.
Are the watch straps adjustable?
Yes, our leather straps feature multiple sizing holes, and our stainless steel link bracelets come with a resizing tool or can be adjusted at any local jeweler.